Episodes
Wednesday Aug 15, 2018
Season 1, Episode 9: Delivery Stage: How To Optimize Customer Service To Drive Revenue
Wednesday Aug 15, 2018
Wednesday Aug 15, 2018
This episode includes a conversation with Jeanne Bliss, president of CustomerBliss and author of Would You Do That to Your Mother?: The ‘Make Mom Proud’ Standard for How to Treat Your Customers. If you don’t consider servicing customers as a revenue driver, you’d be wrong. With today’s transparent business culture, your customers are talking about you, posting reviews and sharing their experiences. If you’re not working hard to deliver a remarkable service experience, you’re shooting your revenue growth plans in the foot. Learn how to drive revenue growth through high-quality and remarkable service experiences.
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